Welcome to Steel Pipe Exchange. By registering as a vendor (“Vendor,” “Seller”), you agree to be bound by these Terms & Conditions. These terms govern your use of the platform to list, sell, and promote products to customers.
Independent Entity: The Vendor is an independent third party and not an employee, partner, or agent of Steel Pipe Exchange.
Account Approval: All vendor applications are subject to approval. We reserve the right to reject any application for any reason.
. Product Listings
- Accuracy: You must provide accurate, up-to-date information for all products, including prices, descriptions, specifications, and images.
- Ownership: You represent that you own the items you are selling or have the legal right to distribute them.
- Prohibited Items: You may not list items that are illegal, counterfeit, stolen, hazardous, or that violate the intellectual property rights of others.
- Content Rights: By listing a product, you grant [Your Marketplace Name] a royalty-free license to use your product images and descriptions for marketing and promotional purposes.
Fees and Commissions
- Commission Rate: [Your Marketplace Name] charges a commission of 1% on the gross sales price (excluding taxes and shipping) of every item sold.
- Transaction Fees: Payment processing fees (e.g., Stripe or PayPal fees) are the responsibility of the Vendor and will be deducted automatically from the payout.
- Changes to Fees: We reserve the right to modify commission rates with a 30-day notice via email.
Shipping and Fulfillment
- Responsibility: The Vendor is solely responsible for packaging and shipping items to the customer. Steel pipe Exchange does not warehouse or ship inventory.
- Timeline: All orders must be shipped within the agreed upon time after of order confirmation.
- Shipping Costs: Vendors may set their own shipping rates.
Payouts
- Schedule: Payouts are processed on a Monthly basis.
- Minimum Threshold: Payouts will only be processed if the Vendor’s balance exceeds $50.
- Hold Period: To ensure customer satisfaction, funds may be held for 15 days after delivery before becoming available for withdrawal.
- Method: Payouts are made via [PayPal/Bank Transfer/Stripe].
Returns and Refunds
- Minimum Standard: Vendors may offer a return policy that meets or exceeds Steel Pipe Exchange’s default policy of 10 days.
- Disputes: If a customer disputes a charge or claims an item was not received/damaged, the Vendor must respond within 48 hours.
- Platform Intervention: Steel pipe Exchange reserves the right to issue a refund to the customer from the Vendor’s funds if the Vendor fails to resolve a legitimate dispute.
. Code of Conduct
- Communication: Vendors must maintain a professional tone in all communications with customers. Abuse or harassment will result in immediate termination.
- Circumvention: Vendors are strictly prohibited from trying to direct customers who are on the Steep pipe Exchange to other websites or arranging sales outside of Steel Pipe Exchange to avoid paying commissions (“fee avoidance”).
Termination
- Voluntary: Vendors may close their account at any time by contacting support, provided all outstanding orders are fulfilled.
- Involuntary: Steel Pipe Exchange may suspend or terminate a Vendor’s account immediately for violation of these terms, poor performance metrics (high return rates, late shipping), fraudulent activity, or any reason Steel Pipe Exchange sees fit.
Liability and Indemnification
- The Vendor agrees to indemnify and hold Steel Pipe Exchange harmless against any claims, damages, or legal fees arising from the Vendor’s products, listings, or breach of these terms.
- Steel Pipe Exchange is not liable for any business losses (loss of profits, revenue, or data) incurred by the Vendor.
